Caroline M. Petrilla, Esq. has provided statewide expert mediation services for 25 years. Formerly Assistant Director of the New Jersey Office of Dispute Settlement, she has mediated well over a thousand civil court cases, hundreds of foreclosure matters and numerous pre-litigation disputes particularly involving employment concerns. She has extensive experience in providing a full range of Alternative Dispute Resolution (ADR) services including conflict management training and designing and administering dispute resolution programs. She founded Caroline Petrilla, Esq. LLC Mediation Office in May 2012. Her practice is solely dedicated to providing the highest quality mediation services. Ms. Petrilla’s wide-ranging mediation experience includes cases involving disputes in the employment, complex commercial, civil rights and discrimination, insurance coverage, contract, personal injury, and estate areas.

Ms. Petrilla is one of the state’s most experienced employment mediators. She has served as court appointed mediator in several complex multi-party public policy cases including intergovernmental infrastructure disputes involving dams, bridges and roadways – successfully addressing public safety concerns and saving stakeholders millions of dollars. Her mediation assistance in resolving a major contract dispute between New Jersey’s largest health insurance provider and a network of inner city hospitals prevented a potential crisis for thousands of residents needing medical care.

Ms. Petrilla has provided extensive ADR training to thousands of public and private sector employees, including hundreds of court roster mediators, lawyers and judges. She is a frequent ADR CLE instructor with Rutgers Institute of Professional Education. She helped create the state’s agricultural mediation program; developed a nationally recognized mediation procedure for the siting of group homes, and managed a court sanctioned medical malpractice mediation pilot. In conjunction with the Princeton Woodrow Wilson School of Policy and International Affairs, she organized a regionally acclaimed conference on school based conflict management initiatives. Ms. Petrilla was instrumental in launching New Jersey’s mortgage foreclosure mediation program. She has facilitated statewide public policy debates on a wide range of volatile environmental issues including wildlife management.

She is a member in good standing of the New Jersey Superior Court’s Civil Roster of Mediators. She also serves as a highly successful mediator on the American Arbitration Association (AAA) roster of Super Storm Sandy Mediators and is an AAA panel mediator. Ms. Petrilla was appointed to the reconstituted United States Bankruptcy Court District of New Jersey roster of mediators, the Panel of Mediators for the District of New Jersey and is a member of the NJ Farm and Agricultural Mediation Program.

A frequent presenter on mediator quality and ethics and published author on dispute resolution processes, Ms. Petrilla earned her M.A. degree in Administration from Rider College and J.D. degree from Rutgers University School of Law in Camden, where she has served over the past fifteen years as an adjunct ADR professor. She is an adjunct professor with Rutgers University School of Environmental and Biological Sciences Leadership Program developing conflict management curricula. Ms. Petrilla is a member of the American Bar Association (Dispute Settlement and Women in Dispute Resolution Sections), N.J. State Bar Association, NJSBA Section on Dispute Resolution, Association for Conflict Resolution NJ Chapter, Justice Marie L. Garibaldi American Inn of Court for ADR. She served on the New Jersey Supreme Court Rules Committee on Complementary Dispute Resolution for over 10 years representing the state mediation office and chaired its Subcommittee on Education. She has received various commendations including the NJ State Bar Association 2009 James Boskey ADR Practitioner of the Year Award and Legislative Resolution recognition. Ms. Petrilla’s volunteer service includes several years as a “Big Sister” with BBBSOC (Big Brothers Big Sisters of Ocean County). She was awarded BBBSOC “Big Sister of the Year” for 2013. She is a volunteer with the Ocean County Court’s Juvenile Conference Committee for the municipality of Lakewood. Ms. Petrilla is also employed in a nonlegal position with an international youth advocacy nonprofit organization. She coordinates special projects and explores collaborative restorative justice initiatives including victim and juvenile offender mediation programs in the Southeastern US and internationally.

Recent publications include Primer on New Jersey’s Mortgage Foreclosure Program, New Jersey Lawyer, October 2010, Banking on Mediator Skills at
, and  “Women, Men and Negotiations:  A Call for Introspective Reflection,” at